Come and join one of Australia's Top 10 Best Places to Work in the Media & Marketing Industry!
This role will see you working on a wide variety of campaigns and automation flows for a mix of clients across ecommerce, B2C and B2B, creating compelling emails that help our clients grow. This opportunity will fast-track your exposure to all aspects of email marketing, giving you exposure to multiple platforms including Klaviyo, Salesforce Marketing Cloud, Campaign Monitor, Smartr Mail, Hubspot and more, as well as the ability to flex your skills across CRM, loyalty and retention campaigns.
This position will be a good fit if you’re an email specialist with 1-2 years’ hands-on experience, and:
- You would describe yourself as a creative and analytical mind - your are equally comfortable designing a email template as you are segmenting data in a CRM
- You want to be hands-on working on campaigns, while working collaboratively with your team and clients
- You thrive getting to juggle multiple projects and are confident to learn to work on varying email platforms and tools
- You enjoy being in control of your own work and can take accountability for deliverables from planning to execution
- Most importantly, you are excited to make your mark in a leading digital marketing agency by delivering high performing campaigns very best for our clients
What Life At Reload Has To Offer You
Reload Media is a leading digital marketing agency in Australia, with clients across multiple continents. At Reload, you'll be working with some of Australia's (and the world's) leading brands including Yamaha, Terry White Chemmart, Aje, Rusty, Gelatissimo, and more.
At Reload you can expect to join a collaborative, energetic and supportive team. A huge amount of passion and energy goes into creating an inspiring and fun environment that sets you up to thrive, with many Reloaders creating impressive careers for themselves.
Hear what people have to say about working at Reload on Glassdoor.com.au https://www.glassdoor.com.au/Overview/Working-at-Reload-Media-EI_IE1533877.11,23.htm
The Role
In this role you will be managing the email campaigns and developing automation flows for clients, working in collaboration with the account manager, other marketing specialists and your team leader to deliver outstanding campaigns that exceed the clients' objectives. You will be given the opportunity to come up with your own campaign concepts and have ownership over your clients' campaigns and executing them to latest best practice in email marketing. This is an opportunity to build in-depth skills and become email marketing specialist across a broad range of areas.
What This Means You'll Be Doing
Client Engagement & Relationships
- Looking after a portfolio of 8-12 clients in various industries and of different sizes
- Be actively involved in meetings and discussions to plan campaigns, compare results and provide insights and expertise
- Build strong relationships with clients through regular communication and meetings
- Deliver exceptional customer service to external clients and internal teammates. This means meeting deadlines, being proactive and being flexible in your delivery.
Email Strategy & Execution
- Project manage workflow from start to finish including creating briefs, coordinating design, content production, client reviews, and approvals
- Create and deliver email communication - including writing copy, compelling subject lines and high converting landing pages
- Confidently navigating ESP's to technically set up and deploy campaigns and automated workflows
- Perform typical email marketing implementation such as creating new templates, building campaign flows and managing campaign scheduling
- Undertake email optimisation projects such as; migrating ESPs, integrating into eCommerce platforms and performing segmentation.
- Creating email roadmaps for clients, based on a solid understanding of current performance, the latest email trends and what you know about the clients’ customer, brand & product.
- Come up with new ideas and tactics and develop creative concepts that align to the client’s goals
- Review ESP, eCommerce or Google Analytics data to assess sales and performance to pull campaign results and create insightful reports in DataStudio
Team Collaboration & Integration
- Be working in a small team of 6-8 people (known internally at Reload as a ‘Pod’) and you’ll establish yourself as one of the email experts
- Work alongside digital marketing specialists from a variety of specialties, collaborating to spot opportunities and create holistic strategies that support your clients’ goals and objectives
What We're Looking For
- A strong understanding of digital marketing fundamentals – from understanding the customer journey and stages of the funnel, right through to the role of different tactics
- Experience with ESPs to execute campaigns and automations will be preferred and highly regarded
- Excellent written communication with the ability to write in various brand voices and craft compelling email copy
- Comfortable with data to analyse performance, find opportunities and can tell a story through your reporting
- Exceptional attention to detail to ensure campaigns are delivered without errors and to the brief every time
- You are someone who is at ease in a high-pressure environment, juggling multiple clients and effective in managing their workload to hit deadlines.
- You are someone who is confident to solve problems themselves and doesn't stop until they get to the solution
- You are someone who is naturally curious and likes to experiment with different ideas and find new ways of delivering great results
- You are someone who gets genuine enjoyment from working with people and are comfortable talking to and meeting with clients from day one
Benefits & Salary
The salary range for this role is $60,000 to $75,000 plus Superannuation & benefits, based on experience.
We're super proud that Reload's stand-out culture and happy team have resulted in us being named as one of the Top 10 Best Places to Work in the Media & Marketing industry for 2023!
Aside from the usual perks of working in an agency, a core pillar of what defines Reload is a focus on 'People & Careers'. Developing individuals and providing opportunities for growth is at the core of our business model. To support this, you’ll have your own professional development budget, access to our industry leading training and our learning and development platform. We also believe that 'Attitude Creates Ability', and that means at Reload we focus on the way you approach work, not just the skills you have. This is the stuff that really excites us and we hope it does you too!
Some of the other benefits we provide are:
- 2 additional Rest & Relaxation days per year & 1 day of birthday leave
- Flexible hours and hybrid working options
- Opportunities for domestic & international travel
- Additional menstrual & menopausal leave
- Phone and call plan
- Regular events & parties
- Paid volunteer day each year
- Paid blood donation leave
- Free counselling, for professional or personal matters
- 3 months paid parental leave on top of statutory parental leave
Be Yourself, We Like You That Way
At Reload, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages, supports and celebrates the ability of everyone to be their full authentic selves at work.
At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience.
Ready to Apply?
To start your application, please click 'Apply' to submit your resume & custom cover letter.
Due to the competitive nature of this role, only applicants that include the above will be shortlisted and you'll be contacted within 2 weeks if your application has been progressed.