Reload Digital are looking for a eCommerce Account Manager with 1-2 years experience and a passion for all things eCommerce to join our growing team. As an independent agency, our London team of 27+ Reloaders work closely together, and acts as a digital extension of our client’s team for leading eCommerce and D2C brands such as Wrangler, Emma Bridgewater, New Era and Philip Kingsley. In this role you will be working in a dynamic team environment and will be responsible for “keeping the wheels moving” across all client engagement - this includes driving forward digital strategies, project managing all elements of the client work both internally and with the client, building trusted partnerships with clients and being the gate-keeper to ensure all client work is delivered to a high-standard and exceeding client expectations.

What will the role involve…

Client Execution:

  • Looking after a portfolio of 7-10 clients where you will be the primary day-to-day contact.
  • Building strong, personable relationships with your key client contacts.
  • Showcasing exceptional project management and organisation skills, especially when spinning multiple plates at once. You’ll be able to use these skills to coordinate internal teams and external clients to ensure no deadlines are missed and work is of a high quality & aligned to client goals.
  • Demonstrating close attention-to-detail, whether that’s avoiding typos in emails/reports, to being able to ensure nothing is missed for a client.

Client Strategy:

  • Thinking strategically about what’s going to grow eCommerce brands and having an awareness of how different channels/tactics work together and perform.
  • Presenting to your clients and groups of people, as well as collaborating on strategies with internal team-members.
  • Overseeing all of your client's digital activity and autonomously managing your own work and all deliverables.

Reporting

  • Confidently using data to measure performance, with expertise using Google Analytics and other digital marketing platforms. This includes monthly reporting insights and quarterly deep dives.
  • Creating customised reports through LookerStudio for your clients, to demonstrate the value of the digital activity they’re running through.

Who we are looking for…

We are open to a diverse range of in-house eCommerce and agency backgrounds, but to hit the ground running you’ll have a 1-2 year track record of working hands-on in account management, including:

  • Demonstrated experience providing exceptional client/customer service, ideally in an account management role.
  • A natural 'people person' who lives to exceed client expectations and takes the opportunity to build genuine client relationships.
  • At ease dealing with a fast paced agency environment, juggling 7-10 clients, managing your own workload and resilient to hitting client deadlines.
  • A collaborative attitude that’s able to provide and receive feedback constructively and work in a team with a focus on mutual success.
  • A proactive, 'take charge' approach to manage multiple projects and exceptional organisation skills to stay on top of your work in a fast-paced and high-pressure environment.
  • A strong sense of accountability and autonomy to be self-directed to research issues and solve problems.
  • An exceptional written and verbal communicator, who demonstrates a close attention to detail - whether that’s avoiding typos in emails/reports, to being able to ensure nothing is missed for a client - and an ability to speak the language of the people in front of them.
  • Prior hands-on experience using digital tools (i.e. Google Analytics), website CMS or eCommerce platforms will be highly favoured but not essential.

Why Reload?

At Reload, we’re proud to be Europe’s #1 rated digital marketing agency for eCommerce and retail brands. To be the best for our clients, we also put everything into being the #1 agency of choice for eCom professionals too!

We’ve created a culture where people love where they work, and to put it simply, we’re in business to create exceptional growth opportunities for Reloaders. We empower Reloaders to experience career firsts that they wouldn’t get elsewhere, whether that is travel opportunities, exciting clients and brands, learning and development or experiencing new digital firsts.

Our work environment is built around inclusivity, mutual respect, and built on a foundation of ‘attitude creates ability’ culture, which means we value the way you approach work, not just the skills you have. This means you’ll be joining a team of Reloaders who are passionate about what they do, keen to collaborate, work hard for their clients, but also have fun along the way.

Don’t just take our word for it, take a look at what Reloaders have to say… https://www.glassdoor.co.uk/Reviews/Reload-Digital-Reviews-E2426960.htm

Benefit & Perks…

We’re excited to have created a genuinely great place to work everyday, but also back this with a market leading range benefits & perks that include:

  • Hybrid working with 40% of time in the office based on a schedule that suits you.
  • Flexible working hours and ability to work remotely internationally.
  • Between £500 - £3,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development.
  • A generous 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + scaling additional leave from year 2 and more!
  • Parental leave policy with up to 6 months at full pay.
  • Access to free mental health support and counselling.
  • Tech set-up including new iPhone & contract and a “home working tech kit”.
  • Summer Fridays! Early finishes in June, July & August to extend your weekend and enjoy exploring the exciting city of London.
  • 4% employer pension contribution and access to Penfold Pensions, the UK’s leading private pension provider.

As part of The Reload Group, Reload Digital is backed by 80+ Reloaders across the world, with international offices in Brisbane and Manila and a global client base. You’ll have the chance to work on global brands, collaborate with our international teams and travel, so we look for candidates with a global outlook.

Be yourself, we like you that way.

At Reload, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages and supports everyone to be their full authentic selves at work.

At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience.

Applying for the role.

To apply for a role at Reload, please send your CV and make sure to include a cover letter (or similar!) in your application. A successful cover letter will tell us a bit about you, why you love Account Management and what stands out about joining the team at Reload.

NOTE: Due to the competitive nature of this field, only applicants that are successful to first round interviews will be contacted.